FAQ

No, and we understand why you ask. A cheap premium subscription from a site you have never heard of is exactly the pattern scams copy, so here is the plain version of how we operate.

We are a registered business run by a named person. You pay through a secure checkout. We deliver a real activation link to your email that you use on your own account. If it does not activate, we replace it or refund you. We never ask for your password, and we tell you up front when refunds do and do not apply. Read the refund policy and warranty. A scam does not publish terms this specific.

LumoPlans is operated by Tomer Hirschmann, a registered business in Israel, Business ID 214975138. You can reach us any time at support@lumoplans.com.

No. We are an independent reseller. We are not affiliated with Google, Adobe, or any other provider, and we do not act on their behalf. We resell digital activation links sourced from international suppliers, and you activate the plan on your own account with the provider.

Subscriptions are often priced differently from one region to another. Our international suppliers source activations where they cost less, and we pass that saving on to you. The plan you activate is the same plan. The difference is where the activation comes from, not what you get.

Every discount on the site shows its basis, for example a plan compared against its standard monthly price multiplied by the number of months, so you can check the maths yourself.

Everything is digital. Once your payment is confirmed, we email your activation link and step-by-step instructions to the address on your order. Some orders are prepared by hand and can take a little longer; if there is a delay, we keep you posted.

If it has not arrived, check your spam folder and confirm your email address is correct, then contact us if you still need it.

Yes. All prices are shown in USD and include any applicable taxes. The price you see is the price you pay, with nothing added at the final step.

Checkout runs through a secure third-party payment processor that handles standard card payments. We never see or store your full card number. The processor handles the card details directly.

Never. You activate the plan yourself, on your own account, using the link and instructions we send. We do not need the password to your provider account and we will never ask for it. If any message claims to be from LumoPlans and asks for your password, treat it as fraudulent and tell us.

You sign in to your own account with the provider, then apply the activation link or code we sent, following our instructions. That switches the plan on for your account. It usually takes a couple of minutes, and if you get stuck, we walk you through it.

Tell us and we fix it. Our activation warranty covers your product up to the first successful activation: if a link does not activate, we help you through it first, and if it still will not work we send a replacement or refund you in full. Include your order number and the exact message you saw so we can sort it fast.

Yes, within clear limits we state up front. Before your link is delivered, you can cancel for a full refund. If a delivered link will not activate, we replace it or refund you. Once a link has been successfully activated, the digital content has been used and is non-refundable. The full breakdown, including a note for EU and UK customers, is on the refund policy page.

No, and we want to be honest about that. The warranty is an activation warranty only. It covers your product up to the first successful activation. It does not cover the rest of the subscription term, provider-side changes, or account issues you cause yourself. Details are on the warranty page.

Checkout runs over an encrypted connection and payments are handled by a secure third-party processor. We do not see or store your full card number. We collect only your name, email, and order details, and we never sell your data. See our privacy policy for the full picture.

Only what we need to serve you: your name, your email address, and your order data. We do not build advertising profiles and we do not sell your information. You can ask us to delete your data at any time by emailing support@lumoplans.com.