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Warranty

Activation Warranty

One promise, kept honestly: your link will activate. If it does not, we replace it or refund you. We tell you exactly where the promise ends.

Last updated: July 2026

In one line

The activation warranty covers your product up to and including the first successful activation. If a link will not activate, we replace it or refund you. It does not extend to the subscription term after that point.

1. What the warranty covers

Every product you buy comes with our activation warranty. It covers the one thing that matters at the moment of purchase: getting a working activation onto your account.

  • If the link or code we send does not activate, tell us and we will look into it right away.
  • We will send a replacement link that works, or
  • if we cannot get you a working activation, we refund you in full.

You activate on your own account, following our instructions. We never ask for the password to your provider account. The warranty does not require it, and no genuine message from us ever will.

2. What the warranty does not cover

Read this part carefully

The warranty ends at the first successful activation. We would rather be crystal clear now than have you feel misled later.

The warranty does not cover:

  • The rest of the subscription term. Once your plan is activated, the ongoing service is delivered by the provider under the provider's own terms. Our warranty does not extend across the months that follow.
  • Account bans or restrictions you cause. If your provider account is limited because of something you did, for example breaking the provider's own terms of service, that is outside the warranty.
  • Provider-side changes. If the provider changes, renames, or removes a feature of its product after you activate, that is the provider's decision, not something we can warranty.
  • Issues on your own account that are unrelated to whether the link activated, such as forgetting your own login details.

We will not promise coverage we cannot honestly deliver. What we can promise is a working activation, and we stand behind that.

3. Why the warranty works this way

We sell an activation link, not the provider's ongoing service. Once your plan is switched on, the subscription lives on the provider's platform and follows the provider's rules. We can control whether the link activates, so that is what we warranty. We cannot control the provider's platform for the months after, so we do not pretend to.

This is the honest version. It means fewer surprises, and it is the reason our terms are short enough to read in full.

4. How to make a claim

If a link will not activate, here is what to do:

  • Email support@lumoplans.com from the address on your order.
  • Include your order number and describe what happened when you tried to activate.
  • Tell us the exact message you saw. A screenshot helps and speeds things up.

We respond within 24 hours. We will help you through the steps first; if the link genuinely will not activate, we send a replacement or process a refund to your original payment method. Prices are shown in US dollars, so you are refunded the US dollar amount you paid.

5. Your other rights

This warranty sits alongside our refund policy and does not reduce any rights you have under the law of your own country that cannot be limited. If you are unsure which applies to your situation, email us and we will walk you through it.