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Refund Policy

Here is exactly when you get your money back and when you do not, told plainly, before you buy, not buried in the fine print.

Last updated: July 2026

The short version

Not delivered or used yet? Full refund on request. Delivered but the link or code will not activate, or it is invalid, already used, or the wrong product or region? We replace it or refund you. Already activated and working? The digital content has been used, so the sale is final. That is the whole policy. The rest is detail.

1. Refunds by stage

You are buying a digital activation link or code, so what happens with a refund depends on where your order is in the process. There are three clear stages, written up front, before you buy.

  1. STAGE 1 · BEFORE DELIVERY OR USE

    Before your link or code is delivered or used

    If you change your mind before we deliver your activation link or code, or before you have used it, you can cancel for any reason and ask for your money back.

    You get a full refund.

  2. STAGE 2 · DELIVERED, NOT YET ACTIVATED

    Delivered, but not activated yet

    If the link or code has reached you but has not worked when you try to activate it, contact us and we will help first. Often it is a small step in the instructions. If we cannot get you a working activation, we replace the link or refund you.

    Working replacement, or a full refund.

  3. STAGE 3 · SUCCESSFULLY ACTIVATED

    After a successful activation

    Once the link or code has been delivered and activated on an account, the digital content has been supplied and used. Because of the nature of digital goods, at that point the sale is final.

    Non-refundable, but the activation warranty already did its job by getting you activated.

2. If a code is defective, we make it right

Our defective-item promise

We are the seller, so this is on us. If the link or code we send is invalid, has already been used, is for the wrong product or the wrong region, or simply fails to activate, we will replace it with a working one or refund you.

To use this promise, contact support@lumoplans.com within 14 days of your purchase with your order number and a short description of the problem. Tell us the exact message you saw, since that helps us fix it faster.

3. How to request a refund

Refunds are handled by a real person, not a form that goes nowhere.

  • Email support@lumoplans.com from the address on your order.
  • Include your order number and a short note about what went wrong.
  • If your link or code would not activate, tell us what you saw. The exact message helps us fix it faster.

We respond within 24 hours. For a delivered but unactivated link, we will try to get you activated first; if we cannot, we move straight to a replacement or refund.

4. Timing & method

  • We respond to every refund request within 24 hours.
  • Approved refunds are processed to your original payment method.
  • After we process a refund, it can take a few business days to appear, depending on your bank or card issuer.
  • Prices are shown in US dollars, so you are refunded the US dollar amount you paid.

5. What is not refundable

So there are no surprises, refunds do not apply to:

  • A link or code that has already been successfully activated (Stage 3 above), including any change of mind after activation.
  • Problems caused by breaking the provider's own terms of service after activation.
  • Changes the provider makes to its own product after you have activated.
  • An incorrect email address you entered, where the link was delivered as ordered, though we will always try to help resend it.

Anything that is our fault, like a link that never worked, we make right. That is the point of our activation warranty.

6. Your local rights

If the law of your own country of residence gives you a stronger mandatory refund right, that right still applies.