Terms of Service

1. What LumoPlans is

LumoPlans is a global online store that sells discounted access to popular digital subscriptions, such as Google AI Pro, YouTube Premium, Canva Pro, Max, Lovable, and Claude API credits. We are the direct seller and reseller of what you buy, and we are responsible to you as the seller. You buy from LumoPlans itself, not from any third-party sellers.

What you buy from us is an activation link or code that lets you turn on a subscription plan on your own account with the relevant provider. We do not sell provider accounts, and we do not sell the subscription service itself. The service is delivered by the provider under the provider's own terms.

LumoPlans is not affiliated with, endorsed by, or acting on behalf of any of the brands whose subscriptions we resell. All product and brand names are used only to describe what a code activates, and the trademarks belong to their respective owners.

By placing an order you confirm that you have read and accept these terms.

2. Accounts & eligibility

You may place an order if you are at least 18 years old and legally able to enter a contract in your country. You are responsible for the accuracy of the details you give us, especially the email address we deliver to.

• You may create a LumoPlans account to view your orders. An account is optional for a single purchase.
• You are responsible for keeping your own login details safe. We will never ask for the password of your provider account.
• One activation link is intended for one activation. Reselling links you buy from us is not permitted.

3. Ordering & pricing

When you complete checkout you make an offer to buy. Your order is confirmed once we accept it and begin preparing your activation link. If we cannot fulfil an order, for example when a supplier runs out of stock, we will tell you and refund you in full.

• Prices are shown in US dollars (USD). Any taxes, duties, or charges required in your own country are your responsibility.
• Any comparison price is shown with its basis, such as the standard monthly plan multiplied by the number of months.
• We may correct obvious pricing errors before delivery. If a correction affects your order, we will contact you first and offer a full refund if you do not want to continue.

4. Delivery by email

We deliver digitally. After your payment is confirmed we send your activation link or code and step-by-step instructions to the email address on your order, normally within 24 hours of purchase. If there is a delay, we will keep you informed.

Please check your spam folder before contacting us, and make sure the email address on your order is correct. If your link has not arrived, email support@lumoplans.com and we will look into it.

5. How activation works

You activate the plan yourself, on your own provider account, using the link and instructions we send. We never need, and never ask for, the password to your provider account. If any message claims to be from LumoPlans and asks for your password, treat it as fraudulent and tell us.

Once a link has been activated on an account, the digital content has been consumed. See section 7 and our refund policy for what this means for refunds.

6. Acceptable use

When you use LumoPlans and the products you buy, you agree not to:

• Resell, redistribute, or share activation links bought from us.
• Use false payment details, or attempt to defraud us or a payment provider.
• Attempt to abuse the refund or warranty process, for example by requesting a refund for a link you have already activated.
• Use the products in a way that breaks the provider's own terms of service.

We may cancel an order or close an account if these rules are broken.

7. Refunds & warranty

Our refund terms are written out in plain language on the refund policy page, and our activation warranty is on the warranty page. In short:

• Before your link is delivered, you can cancel for a full refund.
• If a delivered link does not activate, we help first and replace or refund it.
• After a link is successfully activated, the digital content has been used and is non-refundable.

The warranty covers your product up to the first successful activation only. It does not cover the rest of the subscription term, provider-side changes, or issues you cause on your own account.

8. Disclaimers & liability limits

We provide our service with reasonable care. To the extent permitted by law, beyond the activation warranty and the refund rights set out above, our products are provided as is, without further warranties of any kind. To the extent allowed by law:

• We are not responsible for the provider's service, its availability, feature changes, or actions the provider takes on your account.
• We are not liable for losses caused by incorrect details you provide, or by your breach of the provider's terms.
• Where we are found liable, our responsibility is limited to the amount you paid for the order in question.

Nothing in these terms limits any rights you have that cannot be limited by law.

9. Governing law

These terms are governed by the laws of Israel, where the business is registered, and the courts of Israel have jurisdiction over any dispute. This does not remove any mandatory consumer protection you have under the law of your own country of residence.

10. Changes to these terms

We may update these terms from time to time, for example to reflect changes in how we operate. When we do, we update the date at the top of this page. The terms that apply to your order are the ones in force when you placed it.

11. How to reach us

Questions about these terms? Email support@lumoplans.com and a real person will reply within 24 hours. You can also use the contact page.